Privacy Policy

This policy sets out how we obtain, use and protect any information that you give us when you use this website.  We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy was last reviewed on Tuesday, 17 July 2018.

When do we collect information from you?

  • When you complete a form on our website you may be asked to enter your name, email address, phone number or other details to help you with your enquiry
  • When you email, phone or contact us in any other way

How do we use your information?

  • We use the information we collect from you to assist you with your enquiry

How do we protect your information?

Your personal information is stored in a secured networks and is only accessible by a small number of people who have password protected access to the data, and who are committed to keep the information confidential.  This includes our own staff, and our web design team Worldwide Webdesign Ltd.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Do we use `cookies`?

The website itself uses session cookies, which are deleted by your web browser when you close it. Session cookies do not carry any Personally Identifiable Information.  We use visitor-tracking software to track visitor data. This may set a cookie but this will not carry any Personally Identifiable Information either. 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Sam came to me and I told him the type of tap I needed. The following day the tap was fitted in good time with the minimum of fuss. Very pleased with the workmanship. Would definitely recommend him.–Customer in Pevensey
Was expecting to have to replace the taps in the bathroom sink, but Sam drilled out the screw in one of the taps and managed to repair the tap. Money well spent.–Customer in Eastbourne
Sam had a challenge when he installed our bathroom the shower tray was only 25mm thick electric under floor with insulation and tiled witch had to finish level with the top of the shower tray and be no higher than 10 mm at the threshold despite all the problems and challenges it was completed on time and price great job.–Customer in Bexhill-on-Sea
The work was carried out to a high standard by Sam Mercer who seemed to work like 3 men from a previous install by a large company Sam done the work of a gang in fewer days–Customer in Hailsham
Gave a temporary fix one day and came back the following day with the correct part and fixed the problem, in no time–Customer in Heathfield
A highly efficient professional. Prompt response on initial contact. Willingly explained the cause of the problem and how it could be overcome. System in full working order when he left. Can recommend without reservation–Customer in Eastbourne
Sam identified and rectified a long standing slow leak in the under sink cupboard. Replacing two sections of pipe, bending to shape and soldering 4 couplings, all in 45 minutes.–Customer in Steyning
They were extremely thorough when trying to find the burst pipe which could have been anywhere under the floor boards (which would have been a nightmare) But they ensured that they exhausted all other possibilities first. When located, they fixed it asap and ensured that everything was safe and no longer leaking. They were extremely friendly during the whole process and I was very happy with their work and efficiency of fixing the problem–Customer in Eastbourne
My kitchen radiator leaked very badly and flooded the kitchen. I phoned Checkatrade and was given the number of Sam Mercer. He was with me in 15 minutes and corrected the fault within 45 minutes. I would recommend them–Customer in Eastbourne
Very professional and quiet worker. Was very trustworthy and work was finished in good time–Customer in Polegate